Sunwave Health’s CRM isn’t just another system—it’s a strategic approach to connecting every piece of the patient journey. Our CRM goes beyond storing data; it’s built to empower your entire team to engage, communicate, and coordinate in ways that elevate your practice.
Designed specifically for behavioral health and addiction treatment centers, Sunwave’s CRM keeps you in tune with your patients—from the first referral to the moment they complete treatment, and every follow-up that ensures they stay on track. It’s more than just a tool—it’s a unified approach that connects every part of the patient experience, seamlessly.
With Sunwave, every touchpoint becomes an opportunity to make an impact. From managing appointments to gaining insights that reveal the full picture of your operations, Sunwave’s CRM transforms data into actionable insights. And it’s all part of a single platform that ties your entire process together—from capturing leads to managing billing—bringing clarity and precision to everything you do.
Ready to see how it all connects? Call 561.576.6037 to learn how Sunwave can help your facility achieve the excellence your patients deserve. Explore all parts of our software for more.
Features of Sunwave's Behavioral Health CRM
Secure & Reliable
When it comes to protecting patient data, compromise isn’t an option. Every part of Sunwave’s platform is built with privacy and security as the foundation. HIPAA-compliant, cloud-hosted, and backed by redundancy—it’s a fortress for your data, keeping it safe, secure, and always accessible when you need it.
Easy-To-Use
Simplicity isn’t a feature—it’s a necessity. Sunwave’s CRM offers a dashboard that’s as intuitive as it is powerful, letting your team manage everything from admissions to payments with ease. It’s not just streamlined—it’s designed to take the complexity out of managing your workflow so your team can focus on delivering exceptional care.
Visible ROI
Data without direction is just noise. Sunwave’s CRM connects your billing data to every referral partner, revealing the true ROI of your campaigns. See the numbers that matter, and track financial outcomes with clarity and precision.
Insightful Reporting
Know what’s working—and what’s not. With Sunwave’s advanced reporting tools, you can monitor campaigns, admissions, and onboarding trends, turning complex data into simple, actionable insights. It’s not just about tracking—it’s about understanding.
Advantages of Behavioral Health Customer Relationship Management
Efficient Admissions
A better patient experience starts at admission. Sunwave’s CRM transforms your admissions process into a smooth, seamless journey.
Say goodbye to redundancy – With Sunwave, there’s no need for duplicate entries or endless manual handoffs. Our CRM syncs effortlessly with EMR and RCM—data flows automatically, minimizing errors and saving valuable time.
Verification in an instant – Run electronic benefits checks right within the CRM, cutting down on waiting times and keeping your process moving.
See everything, miss nothing – From the first contact to final admission, our CRM gives you complete visibility into every opportunity.
Optimize every step – Use Sunwave’s powerful reporting to find and fix bottlenecks, making sure each stage of your admissions process is running at peak performance.
Effortless Patient Engagement
Creating a deeper connection with patients shouldn’t be complicated. Sunwave’s CRM makes patient engagement seamless and meaningful.
Digital forms, simplified – Send, track, and manage form completions—all online. No paper, no hassle.
Signatures made simple – Collect signatures in real-time, keeping compliance smooth and painless.
Stay on track with payments – Enable patients to view and pay their bills online, reducing missed payments and keeping everyone aligned.
Engage without boundaries – Keep patients connected and engaged throughout their journey—no matter where they are.
With Sunwave, patient engagement is more than just a task—it’s a relationship. Learn more about how Sunwave can streamline your engagement strategy.
Connected Alumni Management
Staying in touch shouldn’t end when treatment does. Sunwave’s CRM helps you keep the connection alive and support alumni long after they leave your care.
Consistent touchpoints – Schedule follow-ups and reminders to maintain ongoing relationships with your alumni.
Track progress, spot trends – Monitor alumni activity and progress in real time, ensuring no one falls through the cracks.
Identify needs early – Receive alerts when alumni show signs they might need additional support, empowering your team to intervene proactively.
Seamless record integration – Alumni data integrates effortlessly, giving you a complete picture of every patient’s journey, past and present.
Keep your alumni on the path to recovery—every touchpoint strengthens their journey. Learn more about how Sunwave can elevate your alumni management strategy.
Measurable Campaigns
Success shouldn’t be a guessing game. With Sunwave’s CRM, every campaign tells a story backed by data. Turn your data into decisions and make every campaign count.
Track every source – See exactly where your admissions are coming from, whether through referral partners or specific campaigns.
Know what’s working – Connect revenue directly to each campaign, revealing which efforts are driving results and which aren’t.
Analyze with precision – Use powerful reporting tools to dive deep into campaign performance, evaluate agent impact, and refine strategies from every angle.
Hear From Our Clients
"My team is very happy with Sunwave. The company is great to work with. They are highly responsive to our business needs and requirements. And when we have a question, they are there with an answer."
Effectively Communicate
Communication should be seamless—no friction, no barriers. With Sunwave, your team captures leads, nurtures relationships, and engages with ease—all in one place.
Track every call with clarity, gaining insights that show exactly what’s working.
Use MARA to automate key communications—generating emails and messages that save time and boost productivity.
Connect instantly with two-way SMS, keeping everything organized and accessible.
Streamline workflows with intuitive checklists that ensure every step is smooth and every touchpoint flawless.
Behavioral Health Customer Relationship Management from Sunwave Health
With Sunwave’s CRM, it’s like having a clear map and compass for every patient’s journey. You can chart the best course through each stage—tracking key contacts, understanding referral sources, and guiding every patient interaction with precision. Easy-to-use workflows keep you on the right path, ensuring that nothing gets overlooked. And with insight into every step—from opportunity to billing—you’ll always know where you stand. To learn more about how Sunwave can help your facility navigate the complexities of behavioral health, call us today to schedule a demonstration of our comprehensive platform at 561.576.6037. Alternatively, you can contact us online, and a representative will be in touch with you shortly.
